Refunds and cancellation

Kerrovia · Daniel Casarez, sole proprietor · Last updated 24 September 2026

How to read this

This page explains what happens to your money when you stop. All prices are in US dollars. Payments are processed by Stripe.

The audit is a fixed-price, one-week piece of work: a one-hour working session with you across your whole operation, a written map of the manual process costing you most with each step costed per month, a prioritised plan for what to automate first, and a 30-minute review of the findings with you. The document is yours to keep whether or not we continue, and whoever does the work.

Credit against a build. The amount you paid for the audit is credited in full against a build you approve within 60 days of receiving the audit findings. For an audit bought under the launch special, that is the $250 you paid. After 60 days the credit lapses; the written map and plan are still yours. Audits bought on or before 24 September 2026 keep the earlier terms: their credit doesn’t expire.

No invoice if you don’t need one. If a two-step Zap is genuinely all you need, I will tell you that on the call and not send an invoice.

Refunds

• Before the working session: full refund, no questions asked.
• After the working session: no refund. The session is the core of the work, and the written map and plan follow from it.
• If I don’t deliver within the week: full refund, and you keep whatever I have delivered.

Builds are quoted per workflow, at a fixed price, and never billed hourly. You approve each workflow before it is built, and nothing replaces a process you depend on until you have seen it work against your real data.

When you pay. Half of each workflow’s quoted price when you approve it, and the other half on handover, once you have seen it work.

Refunds and cancelling a build

• Before work on a workflow starts: the half you paid for it is refunded in full.
• Workflows finished and handed over are paid in full.
• A workflow in progress: the half you paid for it covers the work started, and you get everything built on it so far.

Managed plans have no lock-in and no minimum term. Cancel any time and keep everything: stop the managed support and nothing switches off. It is documented plainly enough for you, or anyone you hire, to maintain.

Cancelling. Managed plans are billed monthly in advance. Cancelling takes effect at the end of the month you have already paid for. No partial-month refunds, and no further charges.

How to cancel: email me.

For the first 50 clients, the audit is 50% off ($250 instead of $500) until Saturday, 31 October 2026, 11:59 PM Central Time, or until the 50 are used, whichever comes first. One discounted audit per client.

• The discount applies to the audit only, not to builds or managed plans.
• Refunds on a discounted audit follow the audit rules above, and are based on the amount you actually paid.
• It can’t be combined with any other discount.

Email daniel@kerrovia.com with the name and email you paid with. I will reply within two business days.

Refunds go back to the original payment method through Stripe. Stripe says they usually take 5 to 10 business days to appear on your statement.

If something went wrong, please email me before disputing a charge with your bank. I would rather fix it directly.